DH Chemist Australia takes customer security and product quality extremely seriously. Our strict product testing guidelines enable us to guarantee that the goods you receive from us is of the greatest calibre. So, we encourage you to contact our support team for more assistance. If, in the extremely unlikely event that you receive a product, you believe it does not live up to your quality expectations.
Each refund request will be examined individually by our management team to identify the best course of action. We have the right to substitute store credit for a refund if we decide that one is required. Hence, your payment method and the value of your order are used to determine the refund’s format. Each consumer will be assisted in finding a solution by us. Additionally, DH Chemist Australia Return Policy has the right to assess a processing fee when refunding a payment.
Within 7 days of receiving your order, you must submit any complaints and refund requests. For orders placed after 7 days of receipt, we are unable to issue any refunds.
Notification for Our Return Policy
Please let us know within 7 days if you receive a product that is flawed for any reason so we can look into it straight away. Our management staff will evaluate each complaint, and if necessary, a credit or replacement product will be provided. Only defective items will result in the delivery of replacement goods. Thus, DH Chemist Australia Return Policy maintains the right to choose the proper payment (credit or replacement) in each individual circumstance.
We may provide the option to return your item if, in the uncommon circumstance, a client is dissatisfied with their purchase. If a product is faulty or your order was placed in error, we’ll pay for shipping the box back to you. Customers are responsible for paying all return shipping expenses if they are dissatisfied for reasons other than a defective goods. In this case, we will grant the customer a refund.
Refund requests must get our management team’s approval. Unopened items will be eligible for a full refund if multiple copies of the same item are ordered.
Please do not open the remaining things if one item has been opened and found to be unsatisfactory. Instead, immediately get in touch with customer service. It should be noted that discovering seeds in your cannabis goods is normal, and any reports will not be considered defective products. This will be unless otherwise assessed by our management team. Defective products will be determined by our management team on a case-by-case basis.
We will take steps to get in touch with you to make changes to your order in the unlikely event that an item goes out of stock or is missing from it before shipping. For up to three hours, we will make an effort to reach the consumer. We will choose a replacement product on the third hour that most closely resembles the one you selected. Any alternative items we may select will not be subject to a refund or credit if we are unable to reach you.
The management or support team may ask for more information to help with the investigation of your issue. This can entail requesting images, videos, or other data.
We reserve the right to refuse a refund, store credit, or the return of any item. This will happen if the requested information is not provided or is refused.
Payments must be made using one of our accepted payment methods within 12 hours of making an order with DH Chemist Australia website. So, after 12 hours, orders that are unpaid for will be automatically cancelled. For you to proceed, you will need to make a new order and proceed with payment to avoid further cancellations.